Refund policy
Last updated November 13, 2026
This policy distinguishes returning generation credits from refunding a payment. Mandatory consumer rights continue to apply.
Failed generations
A confirmed generation failure returns its reserved credits once. A timeout or uncertain provider state must be reconciled before retrying; it does not authorize a second automatic submission. A completed output consumes credits even when the creative result differs from your expectations. Contact support with the job ID if the file cannot be opened or appears technically broken.
Unused credits
Contact support within 14 days of purchase to request a refund of unused credits. Eligibility depends on usage, payment status and applicable law. Used credits are not automatically refundable. Refunds and chargebacks remove the corresponding credit entitlement, including any balance already used.
How to ask
Email support with your account email, order identifier and, if relevant, job identifier. Never send a full card number, password or private access token. We review requests individually and send the decision to your account email.
Questions? Email support@sheru-bhai-ai.com.